Responsibilities
- Conduct ongoing product monitoring through analyzing and tagging Veteran survey feedback and collecting and analyzing usage/behavior metrics.
- Plan, write, and conduct moderated usability testing/ generative studies with Veterans including those who use assistive technology.
- Plan, write, and conduct unmoderated studies with Veterans including those who use assistive technology.
- Synthesize and analyze qualitative and quantitative data and write reports on findings without the aid of analysis software.
- Create decks for, and present findings to, various stakeholder audiences.
- Conduct desk research on future features.
- Work efficiently and effectively within time constraints while maintaining fidelity to research principles and internal quality standards.
- Become an expert in multiple products.
- Advocate for Veteran needs among various stakeholders and evangelize UX research.
- Participate as a contributor to an interdisciplinary team that includes creative and market leads, project management, and software developers.
- Produce user requirements specifications, flowcharts, and design specifications for prototypes.
Required Experience/Qualifications
- Passion for serving Veterans.
- 1- 2 years experience required.
- Understanding of human-centered design approaches, methods, principles and skills.
- Experience in the planning and execution of usability testing studies.
- Command of visual and communication design principles.
- Understanding of design systems, information architecture, design patterns and interaction design.
- Understanding of designing with accessibility standards.
- Proficiency with design and presentation applications (i. e. Adobe Photoshop, Illustrator, XD, Figma, Paper, PowerPoint, InVision).
- Excellent written and verbal communication and the ability to present work to large groups.
- Able to function independently and in a team environment, with excellent collaboration skills.
- Basic understanding of HTML
- Proficiency with Microsoft Excel.
- On-line portfolio demonstrating proficiency in conducting UX research.
Preferred Experience/Qualifications
- Experience with visual work platforms such as Mural or Miro.
- Experience working in an Agile delivery environment with Agile frameworks and methodologies such as Scaled
- Agile Framework (SAFe), Scrum, and Kanban.
- Experience with Jira management tools.
Special Requirements/Security Clearance
- Ability to obtain and maintain a Public Trust
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