Company Overview:

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. 

Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.  CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.

Cole Engineering Services, Inc. seeks an experienced Cyber Systems Support Specialist Tier III professional to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the Tier III engineer will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer.

Position location is Fort Meade, MD and is full time on-site.

As the Ops Shift Lead of the Help Desk & NetOps Team, the Ops Shift Lead will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.

• Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
• Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
• Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
• Experience in maintaining and supporting networks in NSX/NSX-T.
• Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.
• Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
• Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
• The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.
• 8+ years of directly related experience supporting help desk operations.
• Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years’ experience in lieu of degree) 
• DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire

Special Requirements/Security Clearance:

Please note that pursuant to a Government contract, this specific position requires U. S. Citizenship status and a TS/SCI, security clearance and CI polygraph if requested by customer.

Salary Range: Salary Minimum: $145,000, Salary Maximum: $175,000

The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, CESI also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, CESI provides an extensive selection of benefits and offerings to our employees.

CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise.  Our benefit package includes:

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)

CESI is committed to principles of inclusion and equal employment opportunity.  We foster a non-discriminatory, professional work environment for all our teams.  We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, genetic information, national origin, age, marital status, disability, or veteran status.