By Light Professional IT Services

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Senior Service Desk Specialist

Senior Service Desk Specialist

ID 
2017-2125
# of Openings 
1
Job Locations 
US-AZ-Fort Huachuca
Posted Date 
9/18/2017
Category 
Information Technology
Clearance 
TS/SCI

More information about this job

Overview

By Light is hiring a Senior Service Desk Specialist to join our team supporting a multi-year DOD project. The team will operate and maintain the information technology networks for the U.S. Army Intelligence and Security Command (INSCOM) at Fort Belvoir and Springfield, VA, INSCOM facilities in the Continental United States (CONUS) and outside CONUS (OCONUS) to include, Major Subordinate Commands (MSCs), and MSCs and sites Outside the Continental United States (OCONUS). The support requirements include network operations, operational maintenance, storage management, service desk, information assurance, engineering & installation, application maintenance, web services and communications support for the continued operations and future maintenance of the automated systems necessary to support INSCOM’s missions.

 

By Light is an IT products and services firm specializing in software development, satellite/terrestrial communications, cyber security, and network engineering/design. Headquartered in Arlington, VA, with branch offices in Hanover, MD, Chantilly, VA, and Silver Spring, MD, we provide support worldwide to DOD, Federal Civilian, and Health IT customers.

Responsibilities

  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  • Provides polite and friendly customer service
  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  • Documents incident status and solutions in incident database tools.
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Works through various types Tier II issues with telephone assist
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Required Experience/Qualifications

  • Minimum Education: Bachelor’s degree in technology related field.
  • Minimum Experience: Six years of experience with either Systems Administration, Network Administration, Database Administration, or combination experience.
  • Certification in one of the following: CCNP, CCSP or Security+ certification.
  • At least three years of experience managing teams of at least 10 people.
  • Security Clearance: TS/SCI

Preferred Experience/Qualifications

  • Experience supporting or assigned to the DoD and /or U.S. Army Intelligence and Security Command
  • Has the communication skills to effectively interface with military officials, managers, and subordinates

 

An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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