By Light Professional IT Services

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Help Desk Specialist (TS/SCI)

Help Desk Specialist (TS/SCI)

ID 
2017-2188
# of Openings 
3
Job Locations 
US-VA-Fort Belvoir
Posted Date 
12/22/2017
Category 
Information Technology
Clearance 
TS/SCI

More information about this job

Overview

By Light is hiring an Audio Visual (AV) / Video Teleconference (VTC) Help Desk Specialist to join our team. This position works with the AV Engineering Team supporting a DoD organization with visual information and video teleconferencing help desk services. The role can be located in Fort Meade, MD or Fort Belvoir, VA.

 

By Light is an IT products and services firm specializing in software development, satellite/terrestrial communications, cyber security, and network engineering/design. Headquartered in Arlington, VA, we provide support worldwide to DOD, Federal Civilian, and Health IT customers.

Responsibilities

  • Provides support in the AV Engineering Team supporting a DoD organization with visual information and video teleconferencing help desk services. 
  • Receives customer request and generates service tickets as needed with follow through until resolved.
  • Performs problem recognition, research, isolation, resolution, and follow-up steps.
  • Schedules AV/VTC sessions, maintains a call schedule and coordinates reservations and scheduling of AV/VTC services with outside agencies for executive level users. 
  • Maintains documentation and files on all help desk actions to determine metrics and other reportable actions.

Required Experience/Qualifications

  • Minimum Education: High School graduate.
  • Minimum Experience: 1 to 3 years’ relevant experience in VTC conference help desk operation support.
  • Security Clearance: Current TS/SCI Eligibility

Preferred Experience/Qualifications

  • Experience supporting or assigned to the DoD and /or U.S. Army Intelligence and Security Command.
  • Working knowledge and experience configuring Tandberg/Cisco/Codecs.
  • Knowledge of TCP/IP network routing and switching.

 

An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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