By Light Professional IT Services

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VTC Technician (TS/SCI)

VTC Technician (TS/SCI)

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Information Technology

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By Light is hiring a VTC Technician to join our team. This position works with the AV Engineering Team supporting a DoD organization with visual information and video teleconferencing help desk services.


By Light is an IT products and services firm specializing in software development, satellite/terrestrial communications, cyber security, and network engineering/design. Headquartered in Arlington, VA, we provide support worldwide to DOD, Federal Civilian, and Health IT customers.


  • Performs video capturing and transfers video to a media streaming server.
  • Performs troubleshooting of VTC and conference room equipment and executes repair or initiates trouble ticket to appropriate office for support of components and connections external to the site VTC system.
  • Performs routine performance testing to ensure VTC and other conference room equipment, computer servers, and workstations operate at optimal performance and capacity.
  • Resolves system operational problems by troubleshooting and performing fault isolations.
  • Schedules AV/VTC sessions, maintains a call schedule and coordinates reservations and scheduling of AV/VTC services with outside agencies for executive level users.
  • Performs setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC sessions.
  • Provides client consulting and training on contral, interfaces, and use of the audio/ visual and VTC equipment.
  • Acts as equipment custodian and performs inventory asset management and accountability functions.
  • Provides life cycle refresh projections for AV/VTC infrastructure and AV equipment build out projects.
  • Conducts site surveys to establish AV/VTC Systems and equipment customer requirements.
  • Troubleshoot systems failures and accessibility problems.
  • Monitor system performance and track usage.
  • Perform system security functions (including system security plans).
  • Operate, schedule, facilitate, and maintain SBU and SECRET common- user VTC Studio; provide common-user VTC Studio: provide interface access for VTC and secure telephone equipment; provide design and installation advice and technical support.
  • Operate and maintain a VTC Bridge (switch) within the common-user VTC suite to allow multiple sessions and multiple users per session.        
  • Operate and maintain a VTC Bridge (switch) within the common-user VTC suite to allow multiple sessions and multiple users per session.        
  • Train other information technology professionals.

Required Experience/Qualifications

  • Minimum Education: BA/BS in Information Technology Field or 5-7 years of relevant experience.
  • Minimum Experience: 3-5 years relevant experience
  • Security Clearance: TS/SCI Eligible
  • DoD 8570 Baseline Certification; IAT Level II Certified – Security+ Computer Environment (CE)
  • Experience with classified and unclassified IP video teleconferencing 
  • Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
  • Working knowledge and experience configuring Tandberg/Cisco/Codecs       
  • Understanding of basic networking.

Preferred Experience/Qualifications

  • Experience supporting or assigned to the DoD and /or U.S. Army Intelligence and Security Command.
  • Has the communication skills to effectively interface with military officials, managers, and subordinates.


An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities