By Light Professional IT Services

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Network Support Technician

Network Support Technician

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Information Technology

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By Light is hiring a Network Support Technician to join our team providing Information Technology (IT) support services for Camp Merrill.


By Light is an IT products and services firm specializing in software development, satellite/terrestrial communications, cyber security, and network engineering/design. Headquartered in Arlington, VA, we provide support worldwide to DOD, Federal Civilian, and Health IT customers.


  • Supports digital and analog local area networks, area distribution nodes, main communication nodes, premise distribution systems, power systems, network shelters, and equipment rooms/closets.
  • Responds to both urgent and routine actions within established timelines during both normal and after duty hours.
  • Monitor and respond to connectivity and performance trouble calls received from network users, and to alerts generated by various network security and systems management (NSSM) tools.
  • Diagnose and resolve problems at the physical and data link layers (including Wireless, Ethernet, DWDM, and SONET) and common problems at the network (IP) layer.
  • Identify problems at the transport, session, presentation, and application layers. 
  • Install, maintain, and label equipment racks, backboards, shelves, and grounding straps.
  • Install, configure, and maintain all network components based upon Government specifications outlined in the latest Installation Information Infrastructure Architecture (I3A) Design Guide, and in accordance with the best commercial practices.
  • Ensure that all equipment and materiel are securely fastened in a suitable environment.

Required Experience/Qualifications

  • Minimum Education: Bachelor’s Degree in Computer Science or 5 years of relevant experience.
  • Minimum Experience: 4-6 years relevant experience with Network Systems.
  • DoD 8570 Baseline Certification; IAT Level II Certified – Security+ CE.
  • Strong knowledge of PC/Network communications hardware /software, in a multi-protocol environment, and network management software.
  • Experience utilizing network security and systems management (NSSM) tools (CA Spectrum, SolarWinds, Cisco Prime, General Dynamics GEM-X, Sienna Sitemanager, RTM SwitchExpert, Microsoft DHCP, Unique Cairs). 

Preferred Experience/Qualifications

  • Experience supporting or assigned to the DoD and /or U.S. Army Network Enterprise Technology Command.
  • Has the communication skills to effectively interface with senior military officials, managers, and subordinates.

Special Requirements/Security Clearance

  • Security Clearance: DOD Secret


An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities