By Light Professional IT Services

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Help Desk Specialist (TS/SCI)

Help Desk Specialist (TS/SCI)

ID 
2018-2344
# of Openings 
1
Job Locations 
US-VA-Fort Belvoir
Posted Date 
6/22/2018
Category 
Information Technology
Clearance 
TS/SCI

More information about this job

Overview

By Light is hiring an Audio Visual (AV) / Video Teleconference (VTC) Help Desk Specialist to join our team. This position works with the AV Engineering Team supporting a DoD organization with visual information and video teleconferencing help desk services.

 

By Light is an IT products and services firm specializing in software development, satellite/terrestrial communications, cyber security, and network engineering/design. Headquartered in Arlington, VA, we provide support worldwide to DOD, Federal Civilian, and Health IT customers.

Responsibilities

  • Provides support in the AV Engineering Team supporting a DoD organization with visual information and video teleconferencing help desk services. 
  • Receives customer request and generates service tickets as needed with follow through until resolved.
  • Performs problem recognition, research, isolation, resolution, and follow-up steps.
  • Schedules AV/VTC sessions, maintains a call schedule and coordinates reservations and scheduling of AV/VTC services with outside agencies for executive level users. 
  • Maintains documentation and files on all help desk actions to determine metrics and other reportable actions.

Required Experience/Qualifications

  • Minimum Education: High School graduate.
  • Minimum Experience: 1 to 3 years’ relevant experience in VTC conference help desk operation support.
  • Security Clearance: Current TS/SCI Eligibility

Preferred Experience/Qualifications

  • Experience supporting or assigned to the DoD and /or U.S. Army Intelligence and Security Command.
  • Working knowledge and experience configuring Tandberg/Cisco/Codecs.
  • Knowledge of TCP/IP network routing and switching.

 

An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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