By Light Professional IT Services

  • VTC Facilitator (TS/SCI)

    Job Locations US-MD-Fort Meade
    Posted Date 2 months ago(2 months ago)
    ID
    2018-2352
    # of Openings
    2
    Category
    Information Technology
    Clearance
    TS/SCI
  • Overview

    By Light is seeking a Video Teleconferencing Facilitator who will provide daily operation at Ft. Meade Headquarters. The facilitator will work directly with the customer gathering requirements for their specific call, schedule with distant sites for required time, and then setup and dial in calls for customers VTC. 

     

    By Light provides a broad range of hardware, software, engineering, and IT integration services. Headquartered in Arlington, VA, we support defense, civilian, commercial, and health IT customers worldwide. We offer an excellent benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, paid holidays, 401(k), and profit sharing.

    Responsibilities

    • Coordinating and managing client schedules for the use of the VTC Studio to include scheduling/establishing multiple party VTC conferences, de-conflicting customer schedules, and ensure facility readiness.
    • Operating and maintaining cryptographic equipment (KIV7/KG-194) and keying material for the operation of secure VTC sessions.
    • Ensuring the VTC Studio facility and contract workspace is maintained, professionally cleaned, and always ready to support Agency customers.
    • Ensuring all VTC Studio facility equipment is operational.
    • Ensuring up to date Standard Operating Procedures for all aspects of facility operations and maintenance, and that back-up contract personnel are trained and available for duty when the VTC contractor is absent.
    • All other duties as assigned by management.

    Required Experience/Qualifications

    • Minimum of 2 years VTC experience
    • In-depth understanding of VTC (Video Teleconferencing) systems
    • Excellent troubleshooting skills are required to solve problems before, during and after live presentations.
    • Excellent communication skills, both written and oral.
    • Outstanding customer service skills are necessary since the VTC Operators will be in personal contact with the end user on a daily basis.

    Preferred Experience/Qualifications

    • Cisco Telepresence
    • Cisco MCU
    • Cisco VCS Control / Expressway
    • Cisco C60 CODEC
    • Cisco SX80 CODEC

    Special Requirements/Security Clearance

    • TS/SCI is required

    An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    #CJ

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