By Light Professional IT Services

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VTC Facilitator

VTC Facilitator

ID 
2018-2352
# of Openings 
1
Job Locations 
US-MD-Fort Meade
Posted Date 
7/11/2018
Category 
Information Technology
Clearance 
TS/SCI

More information about this job

Overview

By Light is seeking a Video Teleconferencing Facilitator who will provide daily operation at Ft. Meade Headquarters. The facilitator will work directly with the customer gathering requirements for their specific call, schedule with distant sites for required time, and then setup and dial in calls for customers VTC. 

 

By Light is an IT products and services firm specializing in software development, satellite/terrestrial communications, cyber security, and network engineering/design. Headquartered in Arlington, VA, we provide support worldwide to DOD, Federal Civilian, and Health IT customers.

Responsibilities

  • In-depth understanding of VTC (Video Teleconferencing) systems
  • Familiarity with GVS structure, operations, policies and procedures.
  • Excellent troubleshooting skills are required to solve problems before, during and after live presentations.
  • Excellent communication skills, both written and oral.
  • Outstanding customer service skills are necessary since the VTC Operators will be in personal contact with the end user on a daily basis.

 

VTC Operators duties include, but are not limited to:

  • Coordinating and managing client schedules for the use of the VTC Studio to include scheduling/establishing multiple party VTC conferences, de-conflicting customer schedules, and ensure facility readiness.
  • Operating and maintaining cryptographic equipment (KIV7/KG-194) and keying material for the operation of secure VTC sessions.
  • Ensuring the VTC Studio facility and contract workspace is maintained, professionally cleaned, and always ready to support Agency customers.
  • Ensuring all VTC Studio facility equipment is operational.
  • Ensuring up to date Standard Operating Procedures for all aspects of facility operations and maintenance, and that back-up contract personnel are trained and available for duty when the VTC contractor is absent.
  • All other duties as assigned by management.

Required Experience/Qualifications

  • Minimum of 2 years VTC experience

Preferred Experience/Qualifications

  • Cisco Telepresence
  • Cisco MCU
  • Cisco VCS Control / Expressway
  • Cisco C60 CODEC
  • Cisco SX80 CODEC

Special Requirements/Security Clearance

  • TS/SCI is required

An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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