By Light Professional IT Services

  • IT Support Specialist

    Job Locations US-LA-New Orleans
    Posted Date 2 months ago(10/5/2018 9:10 AM)
    # of Openings
    Information Technology
  • Overview

    By Light is hiring an IT Specialist to join our team supporting a Government customer in New Orleans. This position will provide on-site IT support for desktops, laptops, peripherals, and mobile devices including Tier II customer support services. All candidates must meet eligibility requirements for successfully completing a Government background investigation.


    By Light provides a broad range of hardware, software, engineering, and IT integration services. Headquartered in Arlington, VA, we support defense, civilian, commercial, and health IT customers worldwide. We offer an excellent benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, paid holidays, 401(k), and profit sharing.


    • Receive, install, and deploy workstations.
    • Troubleshoot any problems or issues that arise with Windows desktops/laptops.
    • Provide Tier 2 Customer Support services utilizing VA’s CA Service Desk Manager System for tracking work and updating existing tickets. Support will include PCs, printers, scanners, Laptops, tablets, card readers, barcode scanners, BlackBerry digital assistants, iPhones, and broadband cards.
    • Install SLVHCS IT hardware including laptops, workstation computers, and computer peripherals such as networked and dedicated printers, monitors, scanners, keyboards, mice, BlackBerry digital assistants, and mobile broadband cards.
    • Prepare laptops for new users by installing the standard image, preparing paperwork and testing functionality.
    • Software support shall include receiving, installing, testing, configuring, debugging, patching, and assisting users in employing product features.
    • Interview the new user to determine their comfort level with a laptop, what software they require that is not part of the standard image, and verify the user has a Virtual Private Network (VPN) account.
    • Verify the equipment has been updated and the software is working correctly before release.
    • Provide VPN assistance for users; manage wireless broadband cards for laptops by installing software, preparing appropriate paperwork for equipment checkout and checking visitor’s laptops to verify that antivirus and Windows security updates are current.
    • Scan visitor’s laptop for viruses, spyware, malware and report incidents to the Information Security Officer (ISO) within 1 hour.
    • Load the users’ profile onto the laptop and review the VPN and Encryption roles with users, and how they protect information. The Contractor shall review the process used to log into their new laptop and VPN with each user.
    • Manage laptop recalls for administrative requirements to include installing required security updates and software installations. The Contractor shall log recalls in the IT Inventory, train users on software specific to laptops, upgrade Encryption when required, and troubleshoot and repair laptops.
    • Administer BlackBerrys, gain proper approval and documentation for new BlackBerry users, setup and deploy BlackBerrys to users, train users on new features, troubleshoot hardware and software issues, and test BlackBerrys with new hardware and software packages.

    Required Experience/Qualifications

    • Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience. 
    • 1-3 years of related support.
    • Excellent people and communications skill.

    Preferred Experience/Qualifications

    • Experience working at federal client site is preferred.
    • Active VA Clearance preferred.

    Special Requirements/Security Clearance

    • Candidate must meet eligibility requirements for successfully completing a Government background investigation.


    An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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