By Light Professional IT Services

  • Desktop Support Technician (Secret)

    Job Locations US-FL-Tampa
    Posted Date 2 weeks ago(11/30/2018 9:49 AM)
    ID
    2018-2535
    # of Openings
    1
    Category
    Information Technology
    Clearance
    Secret
  • Overview

    By Light is seeking a Desktop Support Technician to provide computer operations for personal computers, thin clients, laptops, and peripherals.  This position will establish a computer technical support program to maintain, analyze, troubleshoot, and restore computer and information systems to operational status.

     

    By Light is an IT products and services firm specializing in software development, satellite/terrestrial communications, cyber security, and network engineering/design. Headquartered in Arlington, VA, we provide support worldwide to DOD, Federal Civilian, and Health IT customers.

    Responsibilities

    • Coordinate all C4 equipment installations.
    • Validate C4 users' requirements.
    • Responding to Automated Help Desk tickets and documenting the actions taken to resolve the problem(s) identified and return the user's system to service.
    • Developing management reports to provide metrics and trend analysis of common problems/requests.
    • Provide support for the maintenance, upgrade, analysis, troubleshooting, repair, and replacement of computer systems, hardware, and peripherals.  
    • Perform installation and repair support.
    • Coordinate and manage ADPE accountability for new equipment installs, upgrades to include CERP/LCR, and replacements.
    • Develop procedures to facilitate the management of desktop loadsets versioning to include tracking and compiling user issues, software conflicts, devices conflicts, etc.
    • Manage and maintain a master station log and shift change procedures. 
    • Ensure 24/7 coverage to include a comprehensive on-call/alert roster.

    Required Experience/Qualifications

    • CompTIA Security+
    • Previous experience supporting IT User environment

    Preferred Experience/Qualifications

    • CompTIA Network+ Certification
    • CompTIA A+ Certification
    • Microsoft Certified Professional/Technology Specialist, Windows 7 (Exams 70-680 and/or 70-685)
    • On the job experience with hardware and software configuration management.

    Special Requirements/Security Clearance

    • Must have current DOD Secret clearance

     

    An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    #CJ

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