Phacil, a By Light company, is seeking a Technical Writer/Editor to join our team supporting a Government customer.
Determine the needs of end users of technical documentation
Study product samples and talk with product designers and developers
Work with technical staff to make products easier to use and thus need fewer instructions
Organize and write supporting documents for products
Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
Coordinate Peer reviews and other assessment meetings as required
Select appropriate medium for message or audience, such as manuals or online videos
Standardize content across platforms and media and perform QA on all government deliverables
Gather usability feedback from customers, designers, and manufacturers
Be flexible and innovative as requirements change to meet directives and mission requirements
Revise documents as new issues arise
Create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, government customers, application and process owners
1+ year of experience as a technical writer or similar level of experience in educational program
Knowledge and extensive use of Microsoft products, ability to interface with government customers for requirements gathering and presentation of findings, ability to track versions, attention to detail and possess a knowledgeable informational technology background.
Ability to communicate effectively through verbal and written communication
Extensive use of Microsoft Products
Knowledge of information technology and program support
Experience with a technical subject, such as computer science, Web design, or engineering, is important.
Knowledge of and familiarity with security documentation requirements (e.g. Risk Management Framework, ISO and NIST applicable documentation understanding)
Communication skills - must be able to take complex, technical information and translate it for clear understanding for those who have nontechnical backgrounds.
Detail oriented - create detailed instructions for others to follow so that the instructions can be useful.
Imagination - must be able to think about or envision a procedure or product in the way that a person without technical experience would think about it.
Teamwork - must be able to work well with others, always part of a team: with other writers; with designers, editors, and illustrators; and with the technical people whose information they are explaining.
Technical skills - must be able to understand and then explain highly technical information.
Writing skills - must have excellent writing skills to be able to explain technical information clearly.
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By Light provides a broad range of hardware, software, engineering, and IT integration services. Headquartered in Tysons, VA, we support defense, civilian, commercial, and health IT customers worldwide. We offer an excellent benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, paid holidays, and 401(k) match.
An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities