By Light Professional IT Services

VTC Operator (TS/SCI)

Job Locations US-VA-Fort Belvoir
Posted Date 2 months ago(2/3/2020 4:35 PM)
ID
2020-5112
# of Openings
1
Category
Information Technology
Clearance
TS/SCI

Overview

ByLight is hiring a VTC Conference Operator in support of our DOD customer. The VTC Operator will receive, process, and disseminate intelligence information via state of the art electronic multimedia systems for the U.S. Army Intelligence and Security Command (INSCOM) at Fort Belvoir and Springfield, VA, INSCOM facilities in the Continental United States (CONUS) and outside CONUS (OCONUS) to include, Major Subordinate Commands (MSCs), and MSCs and sites OCONUS. The support requirements include visual information, multimedia network operations, operational maintenance, storage management, service desk, information assurance, engineering & installation, application maintenance, web services and communications support for the continued operations and future maintenance of the automated systems necessary to support INSCOM’s missions.

 

Responsibilities

  • Provides support in the AV Engineering Team supporting a DoD organization with visual information and video teleconferencing help desk services.        
  • Receives customer request and generates service tickets as needed with follow through until resolved.
  • Performs problem recognition, research, isolation, resolution, and follow-up steps.
  • Schedules AV/VTC sessions, maintains a call schedule and coordinates reservations and scheduling of AV/VTC services with outside agencies for executive level users.   
  • Maintains documentation and files on all help desk actions to determine metrics and other reportable actions.
  • Working knowledge of Tandberg, Polycom and Cisco video and voice technologies.

Required Experience/Qualifications

  • AS degree in technology related field or 5-8 years of relevant experience.
  • 2 to 4 years’ relevant experience in help desk operations

Preferred Experience/Qualifications

  • DoD 8570 Baseline Certification; None
  • Experience supporting or assigned to the DoD and /or U.S. Army Intelligence and Security Command.
  • Working knowledge and experience configuring Tandberg/Cisco/Codecs.
  • Knowledge of TCP/IP network routing and switching.

Special Requirements/Security Clearance

  • Security Clearance: TS/SCI

 

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