By Light Professional IT Services

Associate VTC Engineer

Job Locations US-MD-Fort Meade
Posted Date 1 month ago(2/24/2020 5:13 PM)
# of Openings
Information Technology
Interim Secret


By Light is seeking an Associate VTC Engineer to provide Tier III, customer onboarding/adoption, demo, and white-glove video teleconferencing support for a global video teleconferencing system for a DoD client.  Approximately 90% of time will be providing Tier III and customer onboarding/adoption support.  Approximately 10% of time will be providing VTC demo and white-glove services.


  • Provide support within the GVS TO31 Tier III team.
  • Provide video network customer migration assistance and technical & operational guidance for DoD customers in establishing and operating videoconferencing systems and desktop VTC tools.
  • Work and track Tier III request, incident and problem tickets.
  • Create and update related documentation such as SOPs, TTPs, User Guide and FAQs
  • Provide ad hoc training to other GVS personnel and customers on the use and technology of GVS.

Required Experience/Qualifications

  • 3 - 5 years working in DoD information technology supporting desktop or VTC users
  • Outstanding verbal & written communication skills
  • Outstanding customer satisfactions skills
  • Proficient with MS Outlook, MS Word, MS Excel, and MS PowerPoint
  • Ability to frequently use computer, telephone and office equipment (copier, fax, scanner)

Preferred Experience/Qualifications

  • Bachelor’s Degree preferred

Special Requirements/Security Clearance

  • Minimum Interim Secret clearance required


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