By Light Professional IT Services

Systems Administrator (Customer Service Desk)

Job Locations US-GA-Fort Benning
Posted Date 2 weeks ago(3/13/2020 11:59 AM)
ID
2020-5221
# of Openings
1
Category
Information Technology
Clearance
Secret

Overview

By Light is seeking a Systems Administrator to joing our team. This role provides non-personal Information Technology (IT) support services to the Network Enterprise Center (NEC) located on Fort Benning, Georgia. 

Responsibilities

  • Performs as a Systems Administrator providing both baseline and above baseline services for a supported tenant organization on Fort Benning, GA.
  • Utilizes the Army’s Enterprise Remedy automated work order system, to track and work customer requests.
  • Supports imaging of computer devices (desktop/laptop) for customers to include special projects (Unit redeployments, Microsoft Windows Updates, etc.).
  • Performs troubleshooting and hardware break/fix for PCs, laptops, workstations, printers and other peripheral devices.
  • Performs Installation/removal of hardware (disk drives, adapter cards, printers, memory, etc.).
  • Performs Installation/removal of software (e.g. MS Office, Adobe Acrobat, etc.).
  • Performs New PC/laptop/workstation setup (disk imaging) and installation.
  • Performs PC/laptop/workstation removal and disk-image backup.
  • Maintains and updates the Life Cycle Replacement Plan.
  • Coordinates purchases of IT equipment and repair parts, in accordance with the Life Cycle Replacement Plan, and any other governing documents and procedures.
  • Maintains system spreadsheet, reflecting systems used throughout the supported organization and pertinent related information, such as the locations and quantities of terminals.
  • Complete System Access request 2875’s for network access
  • Assists in the PSIP process for security clearance applications.
  • Creates/assists new AKO accounts, ATCTS registration, EQIP/PSIP, and assists the security manager in the verification process in JPAS.
  • Accounts for IT property. Maintains a list of users and IT assets utilizing an Access database. Maintain property accountability records under current Army guidelines.
  • Coordinates with hand receipt holders to complete DA 250 to add newly acquired equipment to the property book and completes DA 3161 for equipment transfer or turn in.
  • Assist in the turning in equipment to DRMO.  Task requires lifting, carrying, loading and unloading IT equipment.
  • Assist / tracks completion of required training – AUP, ATCTS input, DAR, and IA training.
  • Tracks and provides weekly metrics on the completion of all actions.

Required Experience/Qualifications

  • Associates Degree or 2 years of college credits.
  • 4-5 years relevant experience with Systems Administration, Computer Support.
  • DoD 8570 Baseline Certification; IAT Level II: Security+
  • Computer Environment (CE): Microsoft Technology Associate or A+

Preferred Experience/Qualifications

  • Experience supporting or assigned to the DoD and /or U.S. Army Network Enterprise Technology Command.
  • Has the communication skills to effectively interface with senior military officials, managers, and subordinates

Special Requirements/Security Clearance

  • Security Clearance: Secret

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