By Light HQ

IT Desktop Support Technician

Job Locations US-HI-Schofield Barracks
Posted Date 1 week ago(2/17/2021 12:08 PM)
ID
2021-6132
# of Openings
1
Category
Hidden (8730)

Overview

Phacil, a By Light company, is hiring a Customer Support Representative to join our team providing tier 1 and 2 desktop support to end users.

Responsibilities

  • Maintain local Windows PCs and laptops to include maintenance, imaging and configuration.
  • Desktop Application Support such as MS Office, email and other user applications.
  • Maintain printers and other peripheral devices.
  • Network troubleshooting and diagnostics
  • Maintain wireless connectivity with workstations, laptops, Cell phones, BlackBerrys and Hotspots
  • Inventory management
  • Perform Audio/Visual installations to include scheduling and facilitation of Video Teleconferences
  • Maintain Working relations with outside agencies, brigades, HQ and companies

Required Experience/Qualifications

  • High School plus technical schooling and up to 5 years of relevant experience
  • Security+ Certificate required
  • Desktop Application Support
  • Maintain local Windows 10 workstations and laptops
  • Network troubleshooting and diagnostics
  • Knowledge of wireless networking
  • Maintain printers and other peripheral devices.

Preferred Experience/Qualifications

  • Knowledge of VTC technologies

Special Requirements/Security Clearance

  • Secret clearance

Physical Demands

  • Ability to lift 25 pounds

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