By Light HQ

Technical Operations Center Shift Supervisor

Job Locations US-MS-Stennis Space Center
Posted Date 4 months ago(5/13/2021 10:24 AM)
ID
2021-6349
# of Openings
1
Category
IT Support

Overview

By Light is seeking a technical operations center shift supervisor to join our team in a proposal to support USCIS with technical operations center support services at Stennis Space Center, Stennis, MS. Services to be performed are critical in the monitoring, coordinating, remediating, and reporting for all network incidents, maintenance, and outages within the USCIS infrastructure.

Responsibilities

  • Provide technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation and implementation advice on moderately complex problems that require an appropriate level of knowledge of the subject matter for effective implementation.
  • Apply principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.
  • Assist other senior consultants with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture, networking; telecommunications, automation; communications protocols, risk management/electronic analysis, software; lifecycle management, software development methodologies, and modeling and simulation.
  • Analyze user needs to determine functional requirements and define problems and develop plans and requirements in the subject matter area for moderately complex to complex systems related to information systems architecture, networking; telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation.
  • Support the TOC Manager and provide network engineering oversight as shift lead 
  • Work collaboratively with the Service Desk and Security Operations Center (SOC) staff within the Enterprise Operations Center 

Required Experience/Qualifications

  • Minimum of 5+ years of IT experience as a lead or Subject Matter Expert (SME)
  • Certification in at least one of the following: CCIE; CCNP; CISSP, OPNET Certified Expert; RCSP; IBM Certified Deployment Professional; or MCITP/MCSE

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