By Light HQ

VOIP Engineer

Job Locations US-DC | US-WV-Martinsburg
Posted Date 2 months ago(7/13/2021 12:29 PM)
# of Openings
IT Support


By Light is looking for a forward thinking dynamic candidate to provide industry proven network expertise and best practices in the areas of configuration, operation, management, and support of VOIP systems as well as WAN/LAN environments.


  • Responsible for configuring and installing Cisco VOIP phones which include CUCM & Unity configuration and/or administration.
  • Provide technical and customer support and perform monitoring, ticketing, incident management, change management, new site deployment support, and other customer support functions as required.
  • Act as the Subject Matter Expert (SME)-Level Repair and Primary Technical SME for Coordinated Moves, Adds, Changes, Deletes (MACDs) and Service Request Support.
  • Responsible for providing assistance in identifying VOIP phone infrastructure along with resolving workflow and layout problems resulting from program changes and other external influences.
  • Responsible for monitoring and escalation to UC Tier 3 Engineer as needed, of system capacities by providing detailed statistics regarding network performance as well as internal/external VOIP system component performance.
  • Monitor health of UC systems, system level changes, outages and maintenance.
  • Problem Management support including post-mortem reports and analysis of service infrastructure using specialized tools and systems.
  • Responsible for installing, maintaining and troubleshooting all Analog and Fax lines with the local and regional offices. Responsible for connectivity of all Data cabling, data patch panels and punch down to 110 and 66 blocks.
  • Responsible for troubleshooting, installing and maintaining all Cisco devices for analog phone voice gateways.
  • Responsible for connectivity of VIP secure VIPER phones, electronic-Fax(eFax), analog phones, fax machines, modems, alarms and speakerphones within the enterprise voice system.
  • Responsible for verifying LEC services by testing Voice circuits, equipment, and alarms; and identifying, correcting, or escalating problems.

Required Experience/Qualifications

  • Eperience with various VOIP Protocols such as MGCP, H323, SIP, FXS, FXO and VG200 or VG248, Cisco Unity, Cisco Unity Tools Depot, Call Manager (CM), Publisher and Subscriber Servers, Cisco Unified Presence(CUPC).
  • Experience with Netscape, IE, Internet Information Server, HTML, SMTP, FTP, Telnet, POP3, PPP, SLIP
  • Hardware Experience with the different Cisco VOIP Telephone Model# to include 7910 to 7975, Cisco Router Series 2951 & 2851, Cisco Catalyst Switch 2800 Series, MCS 7835, MCS 7845, GXPRO, GX1, GX150, GX260, GX270, Blackberry 7280, IBM 600E, IBM T22, Dell D600, IBM ES 9000 Model 720 & 820, IBM 3800 Laser Printers, IBM 4248 Impact Printers, IBM 3480 Cartridge Tape Units, IBM 3420 Reel Tape Units, IBM 3390 DASD, IBM 3990 DASD Controller, 3475 FEP’s, 3915/3916 T-Bar switching, IBM ES 9672-RY5, IBM ES 9021-9x2, HDS GX/8624, RG57, RG11, RG59, and RG56 coaxial cable, Sun Solaris DLT 4700, Sun Enterprise 4000,450 & 4500,Storagetek L180 Tape Drive, Storagetek Timberline 9490 and 4480, Dell PowerEdge 2500 server, EMC Symmetrix Storage Unit, DataTrax Foreseer 2 Server, ,
  • Mainframes Experience with OS/MVS, TSO, ISPF, MVS/ESA, CICS, JCL, JES2, Top-secret
  • Software Experience with Cisco Call Manager Software (CCM) 4.1.3 & 4.2.3, 6.1, 7.0 & 7.1 & 8.5, 10.0 & 11.5.1, Cisco Unified Presence 8.0, Cisco CRS 4.0, Cisco Unity Connection 5.0, & 7.1 & 8.5, 10.0 & 11.5.1, MS Exchange 2000, Windows 2000 Server, TMS, CC Mail, Netview, RMF, Excel, PowerPoint, Word, Mycroft Publisher, Microsoft Access, Outlook, Netscape, Unix, NT, VPN, UUNET, OWA\RSA, CRD, IARD, HEAT (Helpdesk-Customer Care Support), Remedy, HP OpenView, DataTrax, DOI, DRA, SMS, Momentum, Blackberry PDA, Cisco Call Manager Administration, Cisco Unity, Cisco Customer Response Application Administration, Cisco IP Communicator and Voice Over IP Telephon
  • OS Experience with Windows 2000 Server, MS Exchange 2000, Windows XP, Windows 2000, Mainframe, NT, UNIX

Preferred Experience/Qualifications

  • Eperience supporting the VA
  • Excellent communication, verbal and writen skills
  • Active VA clearance a Plus


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