By Light HQ

Project Manager (PM) / Service Delivery Manager (SDM)

Job Locations US-DC
Posted Date 10 months ago(10/6/2021 8:18 AM)
# of Openings
IT Support
Tier 5 - Top Secret/ADP I


The PM/SDM is responsible for overall coordination, status reporting, and stability of project oriented work efforts.


  • The PM/SDM shall provide the following type of support:
    Establish and implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
  • Assemble project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews; and escalating functional, quality, cost, timeline risks and issues appropriately.
  • Track key project milestones and adjust project plans and/or resources to meet the needs of customers.
  • Coordinate communication with all areas of the enterprise that impact scope, budget, risk and resources of the work effort being managed.
  • Assist the Program Manager and Chief Technology Architect in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
  • Manage human resources and staffing functions to ensure project performance is exemplary (e.g., hiring, performance management).
  • Manage one or more cross‐functional projects of medium to high complexity.

Required Experience/Qualifications

  • Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science.
  • ITIL V3/V4 Foundations or comparable framework Certification.
  • At least one of the proposed PM/SDMs is Six Sigma Black Belt certified by a credible certification organization.
  • At least one of the proposed PM/SDMs is a Microsoft Certified IT Professional (MCITP)
  • At least one of the proposed PM/SDMs is Project Management Professional (PMP®) Certified.

Preferred Experience/Qualifications

It is desirable that the SDM have the following experience and/or knowledge:

  • Demonstrated experience providing high‐quality service in environments
    similar to the initial OCIO environment based on incentivized KPIs/performance standards.
  • Demonstrated experience providing high‐quality service during
    Government infrastructure transitions similar to the requirements of the Task Order.
  • Demonstrated experience providing high‐quality service in environments similar to the Contractor’s solution based on incentivized KPIs/performance standards.

Special Requirements/Security Clearance

  • By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.


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