By Light HQ

Customer Service Representative Jmn (Western Range)

Job Locations US-CA-Vandenberg AFB
Posted Date 3 months ago(5/16/2022 5:12 PM)
# of Openings
Functional Support
Tier 3 - Secret/ADP II


American Communications Solutions and By Light Professional IT Services are recruiting dedicated and talented IT Service and Program Management Office professionals for the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!


  • The Customer Service Representative Associate installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
  • Installs, upgrades and removes products ensuring coordinative engineering field change.
  • Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
  • Completes system programming and optimization as part of the installation process.
  • Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
  • Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
  • Maintains effective customer communications and relations. 
  • The Customer Service Representative Associate travels frequently within the confines of the base to customer sites and performs field technician service duties as assigned.

Required Experience/Qualifications

Under general supervision the Cusomer Service Representative Associate shall:

  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices. 
  • Work is checked since errors may cause delay or expense.
  • May assist and train less experienced personnel. 
  • High School plus advanced training, and 3 - 4 yrs. of experience.
  • Must be open to working day, mid, or night shifts.

Special Requirements/Security Clearance

  • Active DoD Secret Clearance, or clearable to the Secret level.
  • By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.

Physical Demands



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