By Light HQ

Customer Support Technician

Job Locations US-VA-Ft. Eustis
Posted Date 4 days ago(1/13/2022 10:02 AM)
# of Openings
IT Support
Tier 3 - Secret/ADP II


By Light Professional IT Services (By Light) is looking for a motivated and qualified professional to support a government client located at Fort Eustis, VA and responsible for providing support for multiple programs that enable support capabilities worldwide. 


We offer an attractive salary and benefits package that includes Medical, Dental, Life and Disability Insurance; 401K, and paid holidays to ensure the highest quality of life for our employees.  A career with By Light offers excellent opportunities for growth with a leading-edge information technology company.


  • Maintain local Windows PCs and laptops to include maintenance, imaging and configuration.
  • Desktop Application Support such as MS Office, email and other user applications.
  • Maintain printers and other peripheral devices.
  • Network troubleshooting and diagnostics
  • Maintain wireless connectivity with workstations, laptops, Cell phones, BlackBerrys and Hotspots
  • Inventory management
  • Perform Audio/Visual installations to include scheduling and facilitation of Video Teleconferences
  • Maintain Working relations with outside agencies, brigades, HQ and companies

Required Experience/Qualifications

  • High School plus technical schooling and 5 – 6 years of experience.
  • Desktop Application Support
  • Maintain local Windows 10 workstations and laptops
  • Network troubleshooting and diagnostics
  • Knowledge of wireless networking
  • Maintain printers and other peripheral devices.

Special Requirements/Security Clearance

  • Secret clearance with ability to obtain Top Secret
  • Position requires proof of Covid-19 full vaccination status or qualified exemptions

Physical Demands

  • Be able to lift 40 pounds and carry for short distances. 


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