Apple Sr. Desktop Technician shall provide onsite Tier II support to our government client, such as, perform device imaging, configuration, deployment and installation at customer location; troubleshoot issues identified by desktop users, and implement corrective actions. Analyze problems that indicate systemic issues, recommend solutions, and escalate all the issues that cannot be resolved at tier 2 level to Tier 3 support personnel. Analyze and resolve problems in the computing environment on-site, over the telephone or using remote control software provided by the client.
Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
Candidate MUST meet eligibility requirements for obtaining Tier 2, Moderate Risk Clearance.
Position requires proof of Covid-19 full vaccination status or qualified exemptions