By Light HQ

VTC Facilitator

Job Locations US-MD-Fort Meade
Posted Date 5 months ago(7/12/2022 9:28 AM)
ID
2022-7558
# of Openings
1
Category
IT Support
Clearance
TS/SCI

Overview

By Light is hiring an VTC Facilitator to join our team supporting a DoD customer. The VTC Facilitator will support daily operations at Ft. Meade Headquarters.

Responsibilities

  • In-depth understanding of broadcast, VTC (Video Teleconferencing) systems, video and audio streaming technologies.
  • Familiarity with GVS structure, operations, policies and procedures.
  • Familiarity with DOD VTC structure, operations, policies and procedures.
  • Excellent troubleshooting skills are required to solve problems before, during and after live presentations.
  • Solid technical and maintenance skills to perform audio-visual troubleshooting and basic maintenance as well as computer skills in both Windows and Macintosh operating systems.
  • In depth understanding of broadcast audio and video, multimedia, VTC (Video-Teleconferencing) systems, video and audio streaming technologies and standards.
  • Excellent communication skills, both written and oral.
  • Outstanding customer service skills are a must since the VTC Operators will be in personal contact with the end user on a daily basis.

Required Experience/Qualifications

  • Minimum of 2 years Audio Visual experience

Preferred Experience/Qualifications

  • Coordinating and managing client schedules, establishing multiple party VTC conferences, de-conflicting customer schedules, and ensure facility readiness as needed

  • Ensuring the facility and contract workspace is maintained, professionally cleaned, and always ready to support Agency customers.

  • Ensuring all facility equipment is operational and all equipment downtime is immediately reported to the Control Center and that maintenance response and repair is tracked through completion.

Special Requirements/Security Clearance

  • TS/SCI required
  • By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.

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