Provides Operations Management onsite support for  deployment, integration, and operation of PKI Portfolio capabilities.  

• Ensure baseline configuration is maintained to site deployed PKI systems
• Implement approved change requests released by CCB in CR/RTS or approved by the PKI Portfolio 
•  Ensure all changes that are made to site deployed PKI Portfolio’s systems are recorded and implemented via Remedy (https://remedy.dodpke.us/) Ticketing System (RTS) or approved by the Operations section of the PMO  
• Immediately notify PKI Portfolio Operations of any outage and/or degradation of operating status for PKI systems
• Support system and application troubleshooting, tuning, management, implementation, operations, and decommissioning 
• Provide the PMO requested reports to include logistical, operational, and process reporting
• Compile aggregated daily check reports and provide daily operational status checks to validate operational availability reports to PKI Portfolio 
• Provide implementation and integration support for deployment of new capability, tracking Service Request Form from submission to project deployment completion  
•  Serve as TO representative for dissemination of operational tasks
• Work to analyze PKI Portfolio Systems monitoring and logging architectures to identify deficiencies and propose enhancement in the form of CRs and Implementation Plans.  In the follow-on option years, part of this analysis will lead to development of a “Continuous-Use” Monitoring capability to provide web-based status and trend information to PKI Portfolio customers on system and sub-system uptime and usage. 
•  Engage with Information System Security Officer (ISSO) to review weekly audit log discrepancies and work with the nominated site staff and PKI Portfolio to develop POAM for mitigation or resolution
• Track site certificate validity (issued internal/external certificates and Delegated Trust Model (DTM) certificates) and ensure rekey/update activities occur to ensure no service interruption.
• Validate Certificate Revocation Lists (CRL’s) are updating per applicable Public Key Infrastructure (PKI) Certificate Practice Statement (CPS).
• Monitor all services and offerings of the PKI environment through deployed application tools (e.g., SolarWinds, Nagios).
• Generate, update, and disseminate SOP/TTP through specified platform (reference PWS 6.5.3 for deliverable). 
• Onsite personnel shall schedule and implement JITC-released CR's according to authorized maintenance windows for PKI.  The contractor shall schedule all updates outside of peak operating hours and implement on no more than one node at a time to avoid capability degradation.  
• Support additional PKI Portfolio requirements

• Bachelor’s degree in computer science/related business field or equivalent work experience.
• Must possess one of the following IAT Level III certifications: CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH.
• 8+ years’ experience testing and analyzing information technology systems and software, preferably in a government contracting environment.
• Extensive experience selecting, setting up, and utilizing automated testing tools.
• Proven ability to develop strong test scripts and analyze results that improve and strengthen systems and software.
• Strong communication skills – the ability to translate technical topics to non-technical audiences and the ability to provide analysis of complex issues in easily understood ways.
• Extensive experience with Word, PowerPoint, and Excel are important.

• Active DoD Secret Clearance