We are seeking a highly motivated and detail-oriented Computer Technician I to join our IT support team. The ideal candidate will have a passion for technology and a strong desire to provide exceptional technical assistance to our organization's employees and clients. As a Computer Technician I, you will play a crucial role in ensuring the efficient operation of our computer systems, troubleshooting technical issues, and assisting with hardware and software installations.

The hours for this position will be 7:30am - 5:30pm.

• Provide first-level technical support to end-users through various channels such as in-person, remote assistance, email, and phone.
• Diagnose and resolve hardware and software issues on desktops, laptops, peripherals, and other IT equipment.
• Install, configure, and update operating systems, applications, and drivers.
• Set up and deploy new workstations, including hardware assembly, software installations, and network connectivity.
• Perform routine maintenance tasks on computer systems.
• Collaborate with other IT team members to escalate and resolve complex technical problems in a timely manner.
• Assist in maintaining accurate records of hardware inventory, and equipment configurations.
• Provide guidance to users on basic troubleshooting procedures and best practices for using computer systems and software applications.
• Contribute to the development and improvement of IT support documentation and knowledge base articles.
• Participate in technology projects and initiatives as assigned by the IT supervisor or manager.

• High school diploma or equivalent; relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Professional)
• 2 years prior experience in a technical support role or a similar capacity.
• Strong familiarity with Windows operating systems.
• Basic knowledge of networking concepts, protocols, and configurations.
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users.
• Strong customer service orientation with a patient and empathetic demeanor.
• Detail-oriented and methodical approach to problem-solving.
• Ability to work both independently and collaboratively in a team environment.
• Adaptability to rapidly changing technology and a willingness to learn new skills.

• IT or Computer Science Bachelors’ degree or similar related degree
• VOIP Avaya phone system knowledge.

• Ability to Obtain a Public trust may eventually be required.

• Physical ability to lift and carry computer equipment and perform basic hardware installations.
• Stay on feet for extended periods of time.