By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Network Enterprise Center Picatinny Arsenal New Jersey (NEC PANJ) with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, and Outside Plant (Cable) (OSP); Information Technology (IT) Systems Support  - Network Maintenance, Help Desk Assistance, Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP), Network Engineering, and Cybersecurity; Telecommunication Support; Radio Systems Operation; Tower and Antenna Support; and Configuration Management.  

Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.

• Be the Contractor’s on-site representative and be responsible for the performance of all work identified in the performance work statement.
• Be physically available within 30 minutes during normal duty hours and two hours of notification after duty hours to meet with Government representatives at the work site location.
• Oversees the daily management of all assigned personnel.
• Creates and maintains project schedules that include daily tasks and milestones.
• Creates and edits briefings, standing operating procedures, plans, and reports.
• Maintains records and documentation for all equipment and services performed.
• Ensures all deliverables are provided with viable information and on time.
• Develop, implement, and maintain an effective Quality Control System.
• Develop project plans pertaining to short term and/or temporary initiatives.
• Review all new process enhancements and/or modifications and provide implementation updates to the Government.
• Provide project coordination and management to assist the NEC and its customers in the implementation and maintenance of the enterprise system components and other products that fall under the umbrella of enterprise systems management.
• Produce system configuration documents and adhere to the quality control processes for all documentation developed and maintained.
• Document actions and status of assigned tasks in accordance with established procedures to include the management of assets.
• Provide technical and analytical guidance to the team.
• Recommend and take action to direct the analysis and solutions of problems.
• Ensure adherence to quality standards and review project deliverables.
• Formulate and review plans and deliverable items.
• Ensure all deliverables meet the requirements set forth in this PWS and deliver all reports and plans to the Government.
• Perform all duties associated with control O&M and ensure full operational capability 99% of the time.
• Ensure personnel complete and maintain all required training and certifications.
• Implements property policies and procedures to ensure accountability of all assigned vehicles, tools, and test equipment; both Contractor Provided Property and Government Provided Property.
• Implements safety policies and procedures to ensure the safety and well-being of personnel employed.
• Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours.
• Perform other duties as required.

• Education: Possess a post-secondary degree, bachelor’s degree or higher.
• Minimum of eight years’ experience in managing large-scale, complex information technology service delivery for a diverse customer population.
• Foundational Qualification (Experience) - Possess an Advanced Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role Technical Support Specialist – Work Role ID: 011.
• Residential Qualification (Certifications) – Project Management Professional or Certified Associate Project Manager,
• Residential Qualification (On-the-Job) – Information Technology Infrastructure Library (ITIL) processes and procedures; Information Technology Service Management (ITSM); Army IT Metrics program; and the Army AITP Service catalog.
• Has the ability to interface with management and brief senior leadership on status of program status and risks (both technical and programmatic).
• Has an in-depth understanding of Command, Control, Communications, Computers, and Information Management (C4IM) in support of the Department of Defense.

• Supported the U.S. Army or other DoD Agency.
• Has the communication skills to effectively interface with senior military officials, managers, and subordinates.

• Security Clearance: Secret.